School Policies and Procedures for
Computer-based and Online Distance Education Courses
Cengage Learning (Computaught)
You must read this material and agree to abide by these policies before ordering or completing courses on-line or by CD-ROM.
School Approval
Barney Fletcher Schools is approved by
the Georgia Real Estate Commission (the Commission) and
the Georgia Real Estate Appraisers Board (the Board) to
offer distance education real estate courses offered through
the internet (online) or on CD ROM. Barney Fletcher Schools
offers distance education courses in partnership with Cengage
Learning, the developer of the course(s). The School Code
issued by the Commission is 5753. The school code issued
by the Board is 6113. The school renews its approval
with the Commission on December 31,
2011. The school renews its approval with the
Board yearly.
The administrative offices of Barney Fletcher
Schools are located at 3200 Cobb Galleria Parkway, Suite
275, Atlanta, Georgia, 30339 (known as our “Galleria
75” location). You may access directions to all of
our classroom locations at www.barneyfletcher.com.
The school's phone number is (770) 850-9090. The fax number
is (770) 850-9589. The administrative office hours are
Monday, Tuesday, Thursday, Friday, 8:30 a.m. to 5
p.m. and Wednesday 9 a.m. to 5 p.m. As noted below, you
may contact the school with questions about the subject
content of your course through our email address designated
for distance learning students, instructor@BarneyFletcher.com.
Each Cengage Learning distance education
course offered by Barney Fletcher Schools is approved under
the
regulations of the Commission and/or Board. The Commission/Board
has authorized each course for a specific number of credit
hours. You
may finish the course in less time than the hours approved,
or you may find that the course requires more time than
that actually approved for the course. The school will
give credit only for the hours authorized by the Commission
for the specific course that you are taking. No partial
credit will be given. Each distance education course offered
through Barney Fletcher Schools is complete in itself.
Our online and CD ROM continuing education courses do not
require that you attend any classroom hours. However, you
will be required to take a proctored examination at a school
location for Real Estate prelicense (Sales and Broker)
and postlicense courses, as well as Appraisal pre-licensing
and USPAP courses described below under Examinations.
Non-Discrimination Policy
Barney Fletcher Schools does not base course fees, entrance standards, or standards for successful completion of any course on a student’s race, color, sex, religion, national origin, handicap or familial status.
Refund Policy
Barney Fletcher Schools operates with
a no-refund policy. However, a student enrolled in an online
or CD ROM course may request a refund for the cost of the
course within 5 days of the date of enrollment. The school
will process a refund only to the student enrolled in the
course, not to any other party. Any student who has a returned
check due to insufficient funds or a closed account will
be assessed a $30.00 charge by the School.
Questions About School Policies and Procedures
Barney Fletcher Schools expects each student who purchases an online or CD ROM course to follow the policies stated in this notice. If you have any questions about these policies, please call a school administrator at (770) 850-9090.
Instructors
Barney Fletcher Schools utilizes a number of instructors approved under the regulations of the Commission. If you have questions regarding the content or subject area of your course, you may email your question to Barney Fletcher Schools at instructor@BarneyFletcher.com. One of our instructors will reply to you as soon as possible, usually no later than two business days from the date of your email message.
Technical Support
For technical assistance, please call
Cengage Learning Technical Support at 1-800-743-8703 or
email them at techsupport@mycoursepage.com.
Technical Support is available Monday thru Friday from
9:00am to 11:00pm EST and on weekends from 12:00 to 4:00pm
EST. (Holidays are an exception to this schedule. On holidays,
the Technical Support hours may change.)
The best and quickest way to address tech support issues is to go to www.mycoursepage.com/support. If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, technicians will begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help Thomson CompuTaught maintain quality of service standards.
System Requirements
In order to take this course, your computer must meet the following system requirements:
- IBM PC Compatible Computer (minimum 350 MHz processor with 64 MB RAM)
- SVGA (800x600) video card, driver, and monitor
- Microsoft Windows 98/ME/2000*/XP*
- Adobe Acrobat Reader 5.0 or greater (free download available with course)
- Internet connection (minimum 56Kbps required, although we highly recommend a high speed connection such as DSL, cable or TI)
- Microsoft Internet Explorer version 5.5 or greater (free download available with course) (Thomson CompuTaught courses do not support any “Beta” versions of Internet Explorer)
- Printer (for course documentation and Student Affidavit)
- Flash Player plug-in (free download available with course)
- CD-ROM drive (CD-ROM version only)
- 5 MB available hard drive space to install program and at least 7 MB available hard drive space per hour of course work (CD-ROM version only) For example: If you have purchased a 3 hour course and a 6 hour course, then you would need an average of 68 MB of available hard drive space (9 hours x 7 MB = 63MB plus 5MB to install)
- Our online courses are compatible with Vista, but our CD-ROM courses are not.
- Neither our online courses nor our CD-ROM courses are Macintosh compatible.
* In order to install and use the CD-ROM courses (if available) on Windows 2000 or Windows XP, the User must belong to the Administrators or Power User Groups
Course Requirements
Each distance education course requires that you complete a certain number of learning modules including instructional text, quizzes, chapter tests, matching exercises or other learning activities. No final examinations or any written assessments are required for continuing education courses. In order for Barney Fletcher Schools to certify that you have completed a course, you must:
- complete all instructional lessons in the course by answering each question correctly at least twice.
- complete any online or paper homework or exercise required by the course.
- return the signed and dated Course and Assignment Certification
Statement located at the end of the course.
- pass any required course final examination at an approved school location.
* CD-ROM Students: You MUST upload your course work upon completion of all course lessons. (Directions on how to upload your course are available on your course home page). If you do not have the ability to establish an internet connection, you must save your course work to a diskette and return that diskette to Barney Fletcher Schools so that the school administrator can check it for course completion. (Online courses will be automatically marked as complete when you finish the last lesson). Please note: It is highly recommended that you upload your course work every time you exit your course, as this will save any work that may be lost if you experience computer problems.
Prelicense Examination Registration Form
If you are taking a Georgia prelicense course (Salesperson or Broker), you must create an account at www.barneyfletcher.com to fill out the application for licensure. The AMP form is listed under the "My Account" field on the left side of the page once successfully logged in. Once all questions are answered hit Update. The information on this form will then be electronically submitted by the school to Applied Measurement Professionals (AMP) so that you may schedule your state licensing examination online or by phone once you complete the prelicense course and pass the course final examination. Failure to submit the form to the school in a timely manner may result in a delay in your ability to schedule the state real estate examination once you complete your prelicense course.
Course Final Examinations
The Commission requires that a student
successfully pass a proctored final examination for each
sales prelicense (75 hours), broker prelicense (60 hours),
or sales postlicense (25 hour), course. The Board requires
that a student successfully pass a proctored final examination
for each Appraisal pre-licensing course, and the 15 hour
USPAP course (USPAP requires 76% for a passing grade).
Barney Fletcher Schools requires that you answer
correctly a minimum
of
75% of
the total questions on a final examination to pass the
course. No proctored final examination is required for
any continuing education course of 24 hours or less.
You may take a course final examination
only after completing all other requirements for a course
and only after the school has received your affidavit,
survey & completed AMP form (Real Estate Sales and Broker
Prelicensing). You must contact a school administrator
to schedule a final
examination.
Normally
examinations for distance education courses are administered
once a week at our testing center at the Galleria 75 school
location in Atlanta, Georgia, and periodically at St. Simon's
Island, Georgia. Course examinations may not be administered
at any other site without the prior authorization of the
School Director.
If you do not pass the course final examination,
Barney Fletcher Schools will provide you at no charge an
opportunity to pass a second, separate examination. You
must score a minimum of 75% correct to pass the second
examination. If you do not pass the second exam, the Commission
requires that you retake the course a second time. The
school will provide you a discount for the second course,
or you may enroll in a classroom course (when available)
at no charge up to one year of taking your second test.
USPAP
examinees
may
take
an
exam 3 times before having to retake the course
(76% or better).
Credit for Duplicate Courses
Commission and Board regulations state
that a real estate licensee or licensed appraiser who has
successfully completed an
approved
continuing education course to meet any part of the continuing
education requirement may not repeat that course for credit
unless one full year has passed since the completion of
the course.
Time Limit
Barney Fletcher Schools requires that you complete any course within 180 days of your enrollment date. The school may grant an extension for a student who experiences unforeseen hardship or difficulty in completing the course within that time. You must contact a course administrator to request an extension of your course. The school and/or the course provider may require a fee to extend your course completion deadline. In order for you to retain knowledge and pass course examinations, the school recommends that you complete the course requirements as soon as possible, no later than 180 days from your enrollment date. You must contact a school administrator at (770) 850-9090 to request an extension.
Course Completion Records
Barney Fletcher Schools will submit your
successful completion of a course to the Commission (for
Real Estate postlicense and continuing education courses)
or to AMP (for all Real Estateprelicense sales & broker
courses) through secure internet transmission programs.
Barney Fletcher Schools will submit your successful completion
of all Appraisal courses to the Board through secure internet
transmission. Normally the school does
not issue paper course completion certificates. If you
require a paper certificate from the school for another
state's requirements or for some other purpose, you
must contact a school administrator prior to your completing
the course.
REMINDER: Post-License Requirement
Georgia License Law requires that each new licensee complete a Georgia Real Estate Commission approved 25 hour Post License course within 12 months of obtaining a license (active or inactive). Visit our Independent Study Course section once you obtain your license for more information.
Prohibition of Recruiting
No recruiting for employment opportunities for any real estate brokerage firm is allowed on the school premises. Report promptly any effort to recruit by anyone to the School Director at (770) 850-9090, or to the Georgia Real Estate Commission at (404) 656-3916.
The Commission permits the school to offer special career nights featuring real estate brokers or real estate brokerage firms under conditions specified in the rules of the Commission.
Continue
to Appraisal Course Registration
Continue
to Real Estate Course Registration
Continue
to Home Inspection Course Registration
770-850-9090 •800-850-0031
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